Moissanite.com Customer Care
It's always easy to contact Moissanite.com! You can call, chat, or email us at any time with any product or order-related questions! We typically respond within one business day to emails and requests made outside of our standard customer service hours (Monday-Friday 9:00 AM - 6:00 PM EST).
Moissanite.com is the direct-from-the-source web portal which provides for the sale of moissanite jewelry and gemstones direct to the consumer. It combines an unparalleled collection of fine jewelry featuring Charles & Colvard Forever Classic™, Charles & Colvard Forever Brilliant® and Charles & Colvard Forever One™ as well as loose moissanite gemstones with information designed to educate and increase consumer awareness and appreciation of Charles & Colvard Created Moissanite®. Moissanite.com is a division of the Charles & Colvard, Ltd. family of companies and operates under its wholly owned subsidiary, Moissanite.com, LLC.
Unrivaled Selection & Craftsmanship
For artisans, custom jewelers, and collectors, Moissanite.com’s online shop offers one of the most extensive collections of loose Charles & Colvard Created Moissanite® gemstones available anywhere in the world, as well as fine jewelry featuring moissanite.
Charles & Colvard’s team of highly-skilled goldsmiths and jewelers create both fashion-forward styles and timeless jewelry designs using the highest standards of quality and craftsmanship.
Moissanite.com provides a treasure trove of consumer feedback which Charles & Colvard® uses to research and influence market trends and to test new designs and new products before offering them worldwide.
Expert Service & Support
Moissanite.com is dedicated to providing the highest level of customer service and support. We want customers to be completely satisfied with every aspect of their shopping experience. In addition, Moissanite.com offers consumers expert advice and insights on moissanite direct from the source.
Every purchase includes the Charles & Colvard® Certificate of Authenticity and Limited Lifetime Warranty on its loose gemstones, and provides a 12 month Limited Warranty on all finished jewelry.
|Hardness mohs Scale||Toughness|
|EMERALD||1.58||0.014||7.50||GOOD TO POOR|
In cleavage direction, toughness is 'good'
*Except twinned stoned