Moissanite.com Customer Care
It's always easy to contact Moissanite.com! You can call, chat, or email us at any time with any product or order-related questions! We typically respond within one business day to emails and requests made outside of our standard customer service hours (Monday-Friday 9:00 AM - 6:00 PM EST).
Moissanite.com, LLC, a wholly owned subsidiary of Charles & Colvard, Ltd.
As the exclusive worldwide marketer and distributor of created moissanite jewels, with proprietary patents for the manufacturing process as well as the use of the jewels themselves, Charles & Colvard® is a company you can count on.
Since 1995 the company has been combining modern technology and engineering with old-world artisan skill to bring you bold, beautiful jewels unlike any other.
Moissanite.com, LLC, a wholly owned subsidiary of Charles & Colvard, Ltd. will always strive to provide you with the finest moissanite jewels. While you could spend more on traditional or more common gemstones, you'll never find a jewel as unique as Charles & Colvard Created Moissanite®.
Charles & Colvard is active in the jewelry industry as a member of several well-established and respected associations and organizations promoting ethical trade practices, business conduct, education and consumer confidence.
Routinely, Charles & Colvard donates moissanite jewels for classroom and seminar use in various gemological education institutes throughout the world. In addition, Charles & Colvard supports a number of industry conferences, the Jeweler’s For Children Annual Fund Drive, and other select events.
Integrity, trust and quality are words we at Moissanite.com, LLC believe in and strive to embody each day. These words define our reputation and have helped to shape our position as a leader in the jewelry industry.
We ensure that each and every hand-faceted Charles & Colvard Created Moissanite jewel meets the most stringent quality-control, specifications and standards. We proudly stand behind our moissanite jewels and provide you with a Certificate of Authenticity and Limited Lifetime Warranty guaranteeing you that your moissanite jewel will maintain its brilliance and fire, without fading or changing color.
And, we assure you the finest quality of moissanite—a Charles & Colvard Created Moissanite jewel that you will be proud to wear and show to your friends and family. You can be confident that your moissanite jewel will be a timeless treasure.