Moissanite.com Customer Care
It's always easy to contact Moissanite.com! You can call, chat, or email us at any time with any product or order-related questions! We typically respond within one business day to emails and requests made outside of our standard customer service hours (Monday-Friday 9:00 AM - 6:00 PM EST). 2015 Customer Service Holiday Hours
1. Acceptance of Terms and Conditions
These Terms and Conditions may be revised at any time for any reason, without notice or obligation, by updating this posting. By accessing, browsing or using the Site following the posting of changes to these Terms and Conditions, you accept such changes. You agree to use the Site in a manner consistent with any and all applicable rules, laws and regulations. Any use of the Site in a manner inconsistent with these Terms and Conditions is deemed unauthorized access and may subject the user to civil or criminal penalties. We strongly recommend that you periodically visit this page of the Site to review these Terms and Conditions. These Terms and Conditions are effective as of October 1, 2012.
2. Site Content
The Site and all material on the Site or contained therein (the “Content”), including, without limitation, all text, graphics, and other works on the Site, the Site’s design and coding, all computer programs used and licensed in connection with the Site, the look and feel of the Site, and all data and reports generated by the Site are owned by Moissanite.com, LLC, a wholly owned subsidiary of Charles & Colvard, Ltd. (“Moissanite.com” “we” or “our”) or a third party. These materials are protected under copyright, trademark and other laws. You may not copy, download, transmit, modify, distribute or republish the Site or any portion of the Site, including without limitation any of the Content displayed on the Site, without the prior written consent of Moissanite.com, LLC. You may not sell, publicly display, create derivative works of, reverse engineer, assign, sub-license, transfer or otherwise exploit the Site or any Content. Use of any Content on the Site is prohibited without the prior written permission of Moissanite.com, LLC. As long as you comply with these Terms and Conditions, Moissanite.com, LLC grants you a personal, non-exclusive, non-transferable, limited privilege to access and make personal use of this Site.
3. Forward-Looking Statements
Statements included on the Site and the documents available through the Site may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Statements expressing expectations regarding our future and projections relating to products, sales, revenues, and earnings are typical of such statements and are made under the Private Securities Litigation Reform Act of 1995. These forward-looking statements include, but are not limited to, statements about our plans, objectives, representations, and contentions and are not historical facts and typically are identified by use of terms such as “may,” “will,” “should,” “could,” “expect,” “plan,” “anticipate,” “believe,” “estimate,” “predict,” “continue,” and similar words, although some forward-looking statements are expressed differently.
All forward-looking statements are subject to the risks and uncertainties inherent in predicting the future. You should be aware that although the forward-looking statements included herein represent management’s current judgment and expectations, our actual results may differ materially from those projected, stated, or implied in these forward-looking statements as a result of many factors including, but not limited to, our dependence on consumer acceptance and growth of sales of our products; our dependence on third parties for the sales and marketing of our products to end consumers; dependence on a limited number of customers; our current customers’ potential perception of us as a competitor as we enter the finished jewelry business; general economic and market conditions, including the current economic environment; dependence on Cree, Inc. as the current supplier of the raw material; intense competition in the worldwide jewelry industry; the financial condition of our major customers; risks of conducting business in foreign countries; the pricing of precious metals, which is beyond our control; our ability to protect our intellectual property; and possible adverse effects of governmental regulation and oversight, in addition to the other risks and uncertainties described in our filings with the Securities and Exchange Commission (SEC), including our Annual Report on Form 10-K for the fiscal year ended December 31, 2010 and subsequent reports filed with the SEC. Forward-looking statements speak only as of the date they are made. We undertake no obligation to update or revise such statements to reflect new circumstances or unanticipated events as they occur except as required by the federal securities laws, and you are urged to review and consider disclosures that we make in the reports that we file with the SEC that discuss other factors relevant to our business.
Each registration is for a single user only. In consideration of your use of the Site and any services contained therein, you agree to provide accurate, current and complete information about yourself or your company as requested on the Site registration form and to maintain and promptly update the information (including, in particular, your e-mail address) you provide from time to time as necessary to keep the information true, accurate, current and complete. By accepting these Terms and Conditions, you represent and warrant that you are 18 years of age or older and that, if you have accepted these Terms and Conditions on behalf of any business (such as a corporation, partnership, limited liability company or other organization) or other entity, you represent and warrant that you have legal authority to do so.
Any changes to your registration information should be made on the Site. If you provide information that is untrue, inaccurate, not current or incomplete, Moissanite.com, LLC may suspend or terminate your account and refuse any and all current or future use of the Site and any services provided through the Site.
After you register on the Site, you may receive a password for your use of the Site and any services offered therein. You are responsible for keeping your password confidential. You will be responsible for all uses of your password and account. You will close the browser window for the Site at the end of each use, and you will immediately notify Moissanite.com of any unauthorized use of your password. Moissanite.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 4.
5. Legal Requirements
6. Your Use of the Site
You are solely responsible for all messages, data, information and other materials (the “Messages”) that you upload, post, e-mail or otherwise transmit (“Transmit”) to the Site.
You agree that you will not: (a) use the Site in any unlawful manner or Transmit any Message that is unlawful, harmful, threatening, abusive, hateful, obscene, harassing, tortious, defamatory, libelous, slanderous, pornographic, profane, vulgar, offensive, lewd, invasive of another’s privacy or racially, ethnically or otherwise objectionable; (b) use the Site to harm minors in any way; (c) Transmit any Messages: (i) that you do not have the right to Transmit, under any law or contractual or fiduciary relationships, including, without limitation, any inside information or proprietary or confidential information; (ii) that infringe any patent, copyright, trademark or other intellectual property right or misappropriate any trade secret of any third party; (iii) that constitute unsolicited or unauthorized advertising or promotional materials, “spam,” “chain letters,” or pyramid schemes; or (iv) that contain any software routine, code, instruction or virus that is designed to disable, delete, modify, damage or erase software, hardware or data; (d) forge headers or otherwise manipulate identifiers in order to disguise any messages transmitted through the Site; (e) interfere with the Site or servers or networks connected to the Site; (f) interfere with the ability of others to use the Site; (g) reproduce, sell, resell, sub-license, distribute or exploit for any commercial purposes, any portion of the Site, the Content or any Messages contained therein; (h) conduct your business on the Site or any websites, with respect to Moissanite.com, in a way that is unfair, unlawful, or constitutes a deceptive business practice; (i) otherwise use the Site in violation of any law or contract; (j) use any robot, spider, or other automatic device to monitor or copy portions of the Site or Content contained in the Site without Moissanite.com’s prior written permission; (k) download, reproduce, duplicate, copy or otherwise exploit any portion of the Site for the purpose of sale, resale or making other commercial use thereof; (l) include in any thirty party website any hypertext link to any page or location within the Site without Moissanite.com's prior written permission; or (m) display the Site or any portion thereof in frames without Moissanite.com's prior written permission.
You acknowledge and agree that Moissanite.com may disclose or use any Messages that you Transmit for the purposes of: (a) enforcing these Terms and Conditions; (b) complying with any laws, regulations or rules of any federal, state or local government or agency; (c) responding to claims that any Messages violate the rights of third parties; or (d) protecting the rights or property of Moissanite.com, its customers or the public. With respect to Messages that you Transmit to public areas of the Site, you grant Moissanite.com a perpetual, worldwide, royalty-free, nonexclusive license to reproduce, display, publish, modify, distribute and create derivative works of such Messages.
7. Linked Sites
Moissanite.com has not reviewed all of the websites linked to the Site and is not responsible for the content of any third-party pages or any other websites linked to the Site. Nothing in the Site, including, without limitation, any links to other websites, should be construed as an endorsement of any products, services or information of any other persons or companies by Moissanite.com. Your choice to link to any other website is at your own risk, and you agree to comply with all terms and conditions relating to such websites. Charles & Colvard reserves the right not to link, or to remove the link, to a particular website at any time. Any links to third-party websites are provided as a convenience to you and are neither owned nor operated by Moissanite.com. Moissanite.com has no control over these linked websites and makes no representations or warranties with respect to these linked websites. Your viewing and use of any third-party websites is at your sole discretion and risk.
8. Special Admonitions for International Use
Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Messages. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
You agree to hold harmless and indemnify Moissanite.com, its parent, subsidiaries and affiliates, business partners, contractors, clients and service providers, and their respective officers, employees, agents and representatives from and against any claims, liabilities, costs or damages, including reasonable attorneys’ fees and paralegal fees through final appeals, made by any third party, relating to or arising from your use of the Site, any Messages that you Transmit to or through the Site, any violation of these Terms and Conditions by you, or any other act or omission by you, including your violation of any rights of another, arising from your use of the Site.
10. Charles & Colvard and Moissanite.com Trademarks
All product and service names appearing in a typeface different from that of the surrounding text or with a trademark symbol, including Moissanite.com® and Charles & Colvard Created Moissanite®, are registered and unregistered trademarks and service marks owned by Charles & Colvard, Ltd., Moissanite.com, or its subsidiaries or affiliates or a third party. These trademarks and all other trademarks, service marks, logos and company names (each a “Mark”) used in the Site are the property of Charles & Colvard, Ltd., Moissanite.com or third parties and shall remain the property of Charles & Colvard, Ltd., Moissanite.com, and such third parties. Nothing contained in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Mark displayed on the Site without the prior written permission of Charles & Colvard, Ltd., Moissanite.com, or such third party that may own the Mark displayed on the Site. Your misuse of any Mark displayed on the Site, or any other content on the Site, is strictly prohibited.
11. Pricing, Availability and Features
Price, availability and features of the Moissanite.com products or services featured on the Site are subject to change without notice.
You acknowledge and agree that Moissanite.com may terminate your account or use of the Site for any reason, including, without limitation, your violation of these Terms and Conditions. You agree that Moissanite.com may terminate your access to and use of the Site without prior notice and without any liability to you or any third party. You acknowledge and agree that Moissanite.com may modify, limit, suspend or discontinue the Site or any part of the Site at any time, without notice or liability to you. Moissanite.com may also, from time to time, establish general rules and policies regarding use of the Site. Moissanite.com will post such rules and policies on the Site, and you agree that your compliance with such rules and policies shall be a condition of your use or continued use of the Site. Moissanite.com shall have no liability or responsibility with respect to any lost data or Messages such as the deletion of or failure to store messages, communications or other Messages transmitted by you.
13. Disclaimers and Limitation of Liability
MOISSANITE.COM IS PROVIDING THE SITE AND THE CONTENT ON AN “AS-IS,” “AS-AVAILABLE” BASIS. MOISSANITE.COM DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND TO THE EXTENT THAT THEY MAY BE EXCLUDED BY LAW, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN ADDITION, MOISSANITE.COM DOES NOT REPRESENT OR WARRANT THAT THE CONTENT IS ACCURATE, COMPLETE OR CURRENT OR WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. MOISSANITE.COM DOES NOT WARRANT THAT THE SITE WILL OPERATE IN AN UNINTERRUPTED, SECURE OR ERROR-FREE MANNER. THE CONTENT IS FOR YOUR GENERAL USE ONLY AND SHOULD NOT BE RELIED ON IN MAKING ANY SPECIFIC FINANCIAL, LEGAL OR OTHER DECISIONS.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR USE OF THE SITE IS AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE DONE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITY.
IN NO EVENT SHALL MOISSANITE.COM OR THIRD PARTIES WHO CONTRIBUTE TO THE SITE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY AND NEGLIGENCE) FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OR CLAIMS OF THIRD PARTIES. IF YOU LIVE IN A JURISDICTION WHOSE LAWS PREVENT YOU FROM TAKING FULL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, MOISSANITE.COM LIABILITY IS LIMITED TO THE GREATEST EXTENT ALLOWED BY THE LAW OF THAT JURISDICTION.
14. Governing Law and Jurisdiction
Moissanite.com, LLC, maintains the Site from its offices at 170 Southport Drive, Morrisville, North Carolina 27560, U.S.A. These Terms and Conditions and the transactions they contemplate, including without limitation their interpretation, construction, performance and enforcement shall be governed by the laws of the State of North Carolina, U.S.A. without reference to conflict or choice of law provisions, as applicable to contracts made and performed entirely within such State. The International Convention on the Sales of Goods, and other international treaties that are not mandatory with respect to contracts made and performed entirely in North Carolina, shall not apply. The exclusive forums for the resolution of any dispute relating to these Terms and Conditions shall be the state and federal courts in Wake County, North Carolina, U.S.A., and you agree to personal jurisdiction of such courts over you with regard to any dispute relating to these Terms and Conditions and agree to service of process on you by e-mail to the address you have submitted on the Site, if any, and by any other means permitted by law.
All notices, demands, or consents given from you under this Agreement will be in writing and will be deemed given when delivered to Moissanite.com at the following contact:
170 Southport Drive
Morrisville, North Carolina 27560
Please report any violations of these Terms and Conditions to Moissanite.com at the contact listed above.
You may not assign, sublicense or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. Headings in these Terms and Conditions are for convenience only and shall have no legal meaning or effect. No action arising under this Agreement may be brought at any time more than twelve (12) months after the facts occurred upon which the cause of action arose. These Terms and Conditions, and not the conduct between us or any trade practice, shall control the interpretation of these Terms and Conditions between the parties respecting the Site. Moissanite.com's failure to enforce a particular provision of these Terms and Conditions does not mean that Moissanite.com waives the right to enforce it in the future; Moissanite.com shall waive such a right only in writing.
17. Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in the Content in a way that constitutes copyright infringement, please provide Moissanite.com's copyright agent the written information specified below.
(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
(b) A description of the copyrighted work that you claim has been infringed;
(c) A description of where the material that you claim is infringing is located on the Site;
(d) Your address, telephone number and e-mail address;
(e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
(f) A statement by you, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner, or are authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.
Moissanite.com's copyright agent for notice of claims of copyright infringement on the Site can be reached as follows:
Moissanite.com, LLC, 170 Southport Drive, Morrisville, North Carolina 27560
Moissanite.com, LLC - Terms and Conditions of Sale
1. Acceptance of Terms and Conditions
Please read carefully the following Terms and Conditions of Sale (this “Agreement”). By purchasing products from www.moissanite.com (this “Site”), you acknowledge that you have read and understand the terms and conditions of this Agreement, and you agree to be bound by all such terms and conditions as of the date of such acknowledgement and acceptance.
2. Product Availability and Pricing
Pricing, availability and features of the Moissanite.com products featured on this Site are subject to change without notice.
While we make every attempt to avoid errors in pricing and product information, some information (including prices) may be inaccurately displayed on the Site due to system or typographical errors. We reserve the right to correct any and all errors in pricing or product information when they occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product (at your own expense) or pay the difference between the actual and charged prices.
3. Product Images
We have attempted to accurately depict the products offered on this Site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products may also appear larger or smaller than their actual size depending on your monitor. Some photographs of products may have been enlarged to show detail.
4. Sales Tax
Sales tax is applied in accordance with individual state regulations. Appropriate sales tax charges will appear on the order page during checkout.
Separate charges for shipping and handling will be shown on the order page during checkout. Please note that we do not ship to hotels or Post Office boxes. We require a signature upon delivery of all shipments.
All items purchased from the Site are made pursuant to a shipping contract. This means that the risk of loss and title to such items pass to you upon our delivery to the carrier.
6. Duties and Taxes
All items entering a foreign country are subject to customs inspection and assessment of duties and taxes in accordance with each country’s applicable laws. You are solely responsible for all duties and taxes incurred. Moissanite.com cannot determine these fees during the checkout process. For more information, please contact your local customs office. In the event that you refuse delivery of the shipment, you are solely responsible for payment of all return shipping charges, duties and taxes; in this case, return shipping charges, duties, and taxes will be billed to you in accordance with the method of payment you selected in the checkout process.
If in the unlikely event you are dissatisfied with your purchase, you may return the item in its original, unused condition within thirty (30) days of purchase for a full refund. All returned items must include the original packaging and documentation, and show no signs of wear or abuse; otherwise, the return will be refused. Refunds are made for product purchase price only, excluding shipping and handling costs. All returns require a return authorization number. Please contact Customer Service at (877) 202-5467 to obtain your personal return authorization number.
You may use the return shipping method of your choice, at your own expense. We strongly recommend that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. You are solely responsible for any loss or damage to the product during shipping.
Upon receipt of a returned product, we may take up to fourteen (14) business days to process your return.
8. Limited Warranty and Limitation of Liability
Charles & Colvard, Ltd. provides consumers a Limited Lifetime Warranty that Charles & Colvard Created Moissanite® jewels will maintain their brilliance and fire. This warranty does not include loss, theft, disappearance or loss of the optical properties of brilliance and fire due to incidental or intentional damage such as scraping, breakage or chipping. This warranty only applies to Charles & Colvard Created Moissanite® jewels. You may register the Limited Lifetime Warranty for products purchased from this Site at www.charlesandcolvard.com/warranty-information.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, MOISSANITE.COM. DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND TO THE EXTENT THAT THEY MAY BE EXCLUDED BY LAW, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
IN NO EVENT SHALL MOISSANITE.COM BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING STRICT LIABILITY AND NEGLIGENCE) OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OR CLAIMS OF THIRD PARTIES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS FROM THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING STRICT LIABILITY AND NEGLIGENCE) OR OTHERWISE, MOISSANITE.COM. SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. IF YOU LIVE IN A JURISDICTION WHOSE LAWS PREVENT THE LIMITATION OF LIABILITY IN ACCORDANCE WITH THIS AGREEMENT, MOISSANITE.COM. LIABILITY IS LIMITED TO THE GREATEST EXTENT ALLOWED BY THE LAW OF THAT JURISDICTION.
You agree to hold harmless and indemnify Moissanite.com, its PARENT, subsidiaries and affiliates, business partners, contractors, clients and service providers, and their respective officers, employees, agents and representatives from and against any claims, liabilities, costs or damages, including reasonable attorneys’ fees and paralegal fees through final appeals, made by any third party, relating to or arising from your violation of this Agreement, or your use of products purchased from this Site.
All notices, demands, or consents given from you under this Agreement will be in writing and will be deemed given when delivered to Moissanite.com at the following contact: Moissanite.com, LLC, 170 Southport Drive, Morrisville, North Carolina 27560
11. Governing Law and Jurisdiction
This Agreement and the transactions contemplated herein, including without limitation their interpretation, construction, performance and enforcement shall be governed by the laws of the State of North Carolina, U.S.A. without reference to conflict or choice of law provisions, as applicable to contracts made and performed entirely within such State. The International Convention on the Sales of Goods, and other international treaties that are not mandatory with respect to contracts made and performed entirely in North Carolina, shall not apply. The exclusive forums for the resolution of any dispute relating to this Agreement shall be the state and federal courts in Wake County, North Carolina, U.S.A., and you agree to personal jurisdiction of such courts over you with regard to any dispute relating to this Agreement and agree to service of process on you by e-mail to the address you have submitted on the Site, if any, and by any other means permitted by law.
You may not assign, sublicense or otherwise transfer any of your rights under this Agreement. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. Headings in this Agreement are for convenience only and shall have no legal meaning or effect. No action arising under this Agreement may be brought at any time more than twelve (12) months after the facts occurred upon which the cause of action arose. This Agreement, and not the conduct between the parties or any trade practice, shall control the interpretation of this Agreement. Moissanite.com's failure to enforce a particular provision of this Agreement does not mean that Moissanite.com waives the right to enforce it in the future; Moissanite.com shall waive such a right only in writing.