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It's always easy to contact Moissanite.com! You can call, chat, or email us at any time with any product or order-related questions! We typically respond within one business day to emails and requests made outside of our standard customer service hours (Monday-Friday 9:00 AM - 6:00 PM EST).

Charles & Colvard Moissanite Warranties

Welcome to the Forever family
of Charles & Colvard Created Moissanite®

The Charles & Colvard® Forever family consists of an exclusive group of fine jewelry and gemstone lovers who have discovered The World’s Most Brilliant Gem®. As a member of the Charles & Colvard® family, we want you to enjoy, with confidence, your genuine Charles & Colvard Created Moissanite® gemstone(s) and/or jewelry purchase(s). Inside each box, you will find either a Charles & Colvard® Certificate of Authenticity and Gemstone Limited Lifetime Warranty, or a Charles & Colvard® Certificate of Authenticity and Jewelry Limited Warranty, which covers your jewelry purchase for a period of 12 months. We are pleased that you have chosen to experience Charles & Colvard Created Moissanite® … the brilliant alternative. To ensure your purchase is covered, be sure to register your gem(s) or jewelry online at www.charlesandcolvard.com

Charles & Colvard® Limited Lifetime Warranty – Gemstones Only

• As the original and leading worldwide source of created Forever Classic, Forever Brilliant®, and Forever One Moissanite, The World’s Most Brilliant Gem®, Charles & Colvard® provides this Limited Lifetime Warranty of your Charles & Colvard Created Moissanite® gem(s) for maintaining the brilliance and fire inherent in your moissanite gem(s).

• The terms of this Charles & Colvard Created Moissanite® warranty card apply to any type of Charles & Colvard Created Moissanite® gem(s) made by Charles & Colvard®.

• Your Charles & Colvard Created Moissanite® gem(s) are subject to the terms as set forth below. In the unlikely event the optical properties of brilliance and fire alters in a gem(s), please contact Charles & Colvard at 1-800-210-GEMS, with a copy of your receipt and warranty card, and a customer service representative will direct you accordingly.

• This Limited Lifetime Warranty applies to all purchasers of the gem(s) up to and including the original end-consumer purchaser, and is non-transferable from the original end-consumer purchaser to another person.

• This Limited Lifetime Warranty is a warranty against defects in material and workmanship. It does not cover chipping, breaking, scratching, abrasions, or damage as a result of abuse, misuse, loss, or theft of your gem(s). ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED LIFETIME WARRANTY IS THAT, AFTER THE DATE OF YOUR PURCHASE, CHARLES & COLVARD® WILL, AT ITS OPTION, REPAIR OR REPLACE THE ITEM WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR GEM(S) TO OR FROM CHARLES & COLVARD®, AND CHARLES & COLVARD® WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.

• Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite®. Such processes may be temporary and could lessen the durability and value of the gem(s). Accordingly, any third-party alterations or treatments will void the Charles & Colvard Created Moissanite® Limited Lifetime Warranty that accompanies each purchase. Your purchase, including this Limited Lifetime Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.

Charles & Colvard® Limited Warranty - Jewelry

As the original and leading worldwide source of created Forever Classic, Forever Brilliant®, and Forever One Moissanite, The World’s Most Brilliant Gem®, Charles & Colvard® provides this Limited Warranty of your Charles & Colvard Created Moissanite® jewelry and gem(s) for maintaining the brilliance and fire inherent in your moissanite gem(s) that are set in the jewelry piece.

• This Charles & Colvard Created Moissanite® warranty card applies to any jewelry made by Charles & Colvard® containing any type of Charles & Colvard Created Moissanite® gem.

• Your Charles & Colvard Created Moissanite® jewelry and gem(s) are subject to the terms as set forth below. In the unlikely event the optical properties of brilliance and fire alters in gem(s) set in your jewelry piece, please contact Charles & Colvard at 1-877-202-5467, with a copy of your receipt and warranty card, and a customer service representative will direct you accordingly.

• This Limited Warranty applies to all purchasers of the jewelry and gem(s) up to and including the original end-consumer purchaser, and is non-transferable from the original end-consumer purchaser to another person.

• This Limited Warranty is a warranty against defects in material and workmanship in the gem(s) (limited lifetime warranty) and in the jewelry (12-month limited warranty). It does not cover: (a) chipping, breaking, scratching, abrasions, or damage as a result of abuse, misuse, loss, or theft of your gem(s); or (b) defects related to wear and tear, abuse, misuse, loss, or theft of your jewelry piece. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED WARRANTY IS AS FOLLOWS: FOR JEWELRY, DURING THE FIRST 12 MONTHS AFTER THE DATE OF YOUR PURCHASE, AND FOR GEMS, DURING YOUR LIFETIME, CHARLES & COLVARD® WILL, AT ITS OPTION, REPAIR OR REPLACE SUCH ITEMS WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR JEWELRY/GEMS TO OR FROM CHARLES & COLVARD®, AND CHARLES & COLVARD® WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.

• Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite®. Such processes may be temporary and could lessen the durability and value of the gem(s). Accordingly, any third-party alterations or treatments to your jewelry piece containing Charles & Colvard Created Moissanite® will void the Charles & Colvard Created Moissanite® Limited Warranty that accompanies each purchase. Your purchase, including this Limited Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.

charles and colvard warranties