Moissanite.com Customer Care
It's always easy to contact Moissanite.com! You can call, chat, or email us at any time with any product or order-related questions! We typically respond within one business day to emails and requests made outside of our standard customer service hours (Monday-Friday 9:00 AM - 6:00 PM EST).
Ring Size
If you are unsure of the ring size for the intended finger, use our printable ring sizing chart or request a complimentary plastic ring sizing chart. See below for details.
Printable Ring Sizing Chart
In order to obtain an accurate ring size, follow the paper size validation instructions on the printable ring sizing chart. To ensure an accurate measurement gauge your finger toward the end of the day when it is slightly larger. Your fingers are smaller when they are cold, so be sure that your hands are warm when measuring. If you intend to keep the ring a surprise, follow the instructions on the printable ring sizing chart using your partner's ring that is properly sized for the intended finger. Click here for printable ring sizing chart.
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For further assistance, contact customer service at (877) 202-5467 or click here for .
Ring Sizing Tool
The ring sizing tool as shown in the image below is available; and can be sent directly to you, FREE! Compliments of Charles & Colvard, Ltd. If you would prefer to obtain the ring sizing tool rather than use the printable ring sizing chart, you can request one by either contacting our customer service department at the number listed below; or click on the “Live Chat” option and enter your request.
Contact customer service at (877) 202-5467 or click here for to obtain your free ring sizing tool.
Limited Lifetime Warranty
Our rings and jewelry are inspected with rigorous standards of quality and are backed by a Limited Lifetime Warranty.
