Moissanite.com Customer Care
It's always easy to contact Moissanite.com! You can call, chat, or email us at any time with any product or order-related questions! We typically respond within one business day to emails and requests made outside of our standard customer service hours (Monday-Friday 9:00 AM - 6:00 PM EST). 2015 Customer Service Holiday Hours
Information We Collect and How it is Used
You do not have to give us any personal information to browse this Site. However, you may be asked to provide personal information to register as a user of this Site, to submit information or request information from us, or to use the services offered through this Site. This information may include information such as your name, address, e-mail address, telephone number, gender, or other demographic information. Once you provide us with personal information about you, you are no longer anonymous to us.
If you decide to purchase any services or products from this Site, we will need to collect your credit/debit card number, credit/debit card expiration date, credit/debit card type (Visa, MasterCard, Discover, or American Express), and billing name and address in order to qualify and bill you for these services or products.
Personal information collected through this Site may be used by Moissanite.com and its affiliates for purposes of:
- Administering and processing your accounts and orders;
- Responding to your questions;
- Providing the services you select through this Site;
- Contacting you, whether by email or postal mail, with information about this Site or our products, services, and promotions;
- For such purposes as you may authorize at the time you submit the information;
- Auditing, research, and analysis to maintain, protect, and improve our product and service offerings;
- Creating a profile based on the information you have provided;
- Ensuring the technical functions of our network; or
- Developing new products and services.
Passively Collected Information
We may collect certain information about your use of this Site through the use of tracking technologies or by other passive means. This “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to this Site, search engines used, the internet protocol (IP) address used, the length of time spent on this Site, the pages you looked at on this Site, other websites you visited before and after visiting this Site, the type of internet browser you have, the frequency of your visits to this Site, and other relevant statistics, including the following:
Log information. When you access this Site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies (small text files containing a string of characters) that may uniquely identify your browser. Links. This Site may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of our products and design.
Cookies and Web Beacons
Web beacons are 1x1 single-pixel graphics that allow us to count the number of users who have visited this Site and to recognize users by accessing our cookies. We may employ web beacons to facilitate Site administration and navigation and to provide an enhanced online experience for visitors to the Site. We may also include web beacons in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened.
Information We Share
We do not sell, rent, trade, or otherwise share personal information about visitors to this Site, except as described below:
Subsidiaries and Affiliates. We may share personal information with our parent, subsidiaries, and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes. Service Providers. We work with third parties that provide services on our behalf. Such services may include website hosting, marketing, and website usage analytics. We may share personal information and non-personal information with these third parties for the purpose of enabling them to provide these services.
Third Party Payment Processors. If you purchase any services or products from this Site, we may share personal information with third parties who process payments on our behalf. Moissanite.com is not responsible for the conduct of any third parties who process payments on our behalf, and we expressly disclaim all liability for damages of any kind arising out of the action or inaction of such third parties. Consent. We may share personal information in accordance with any consent you provide.
Required by Law. We may disclose personal information or any information collected through this Site if we are required to do so by law or pursuant to legal process, in response to a request from government officials or law enforcement authorities, or as necessary or appropriate in connection with an investigation of illegal activity.
Certain Transactions. We may disclose or transfer personal information or any information collected through this Site to third parties who acquire all or a portion of Moissanite.com's business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our stock or assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
In addition, we may share with third parties certain pieces of aggregated, non-personal information, such as the number of people who visited this Site, the number of people who purchased one of our products, or the number of profiles created by users of this Site. Such information does not identify you individually.
Note that any information which you post to a public message board or chat area becomes public information. You are solely responsible for any such information you choose to post on this Site, and you may always choose not to divulge any personal information to the public when posting to a message board or chat area.
You can always choose whether or not to provide information on this Site. However, if you choose not to disclose certain information, you may not be able to register as a user of this Site, which may limit your access certain portions of this Site. If at any time you decide that you no longer wish to receive notices from us regarding this Site or the products or services we offer, you may indicate this preference on your personal profile at the ‘My Account’ page, or by contacting us at Moissanite.com, LLC, 170 Southport Drive, Morrisville, North Carolina 27560 - Phone: 919.468.0399 or 800.210.4367
Information Storage and Security
We employ reasonable security precautions to protect personal information about you. This Site is operated from a secure environment with integrated security measures to help protect against the loss, misuse, and alteration of personal information provided on this Site. We use Secure Socket Layer (SSL) technology for this Site to provide security during transmissions of personal information. No method of transmitting or storing data is completely secure. As a result, although we strive to protect personal information about you, we cannot guarantee the security of any information you transmit to us through or in connection with this Site. If you have reason to believe that personal information is no longer secure, please notify us immediately by contacting us in accordance with the last section below.
A Special Note about Children
Children are not eligible to use our services, and we ask that minors (under the age of 13) not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.
United States Only
This Site is intended for use by residents of the United States of America only. All matters relating to this Site are governed by the laws of the State of North Carolina in the United States of America. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize such transfer.
We encourage registered users of this Site to keep their personal information current. You may change personal information you have provided about you at any time by logging into the personal profile you created on this Site. After you enter your username and password, you can edit personal information about you. You may also change personal information you have provided about you by contacting us at Moissanite.com, LLC, 170 Southport Drive, Morrisville, North Carolina 27560. Phone: 919.468.0399 or 800.210.4367